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NYANGA    CREATIONS

NYANGA CREATIONS

NYANGA CREATIONS

GENERAL


1) I have an idea in mind. Do you sew custom designs?

No. However, in extra-special cases exceptions may be made. Contact us for more details.


2) Do you do university fashion shows?
Yes, we love doing university fashion shows! Send us an e-mail and tell us more about your event.

3) I live in NYC. Can I pick up my order?
Because we do not have a physical location (yet) we will still ship orders placed in NYC. However, exceptions can be made. E-mail us for more info.

4) I have a question not addressed on the F.A.Q page. What should I do?
If your question is not among the FAQ's ask us via e-mail.


ORDERING

1) How do I place an order?
Easy. Select the items you wish to purchase, add them to your cart and checkout securely with PayPal.

2) Do I need a PayPal account to place an order?
No, you can place an order and check out using a debit or credit card. You do not need to have a PayPal account.

3) If an item is listed as "Out of stock" can I still purchase one?
Unfortunately, if an item is listed as "Out of stock" it means we have sold out of that item. Because our quantities are limited, it is best to shop early to avoid this!

4) How will I know my size?
While we cannot guarantee a perfect fit on everything you purchase, we can try to get you as close as possible by using the size guide. Keep in mind that all our clothes are handmade therefore might exhibit slight variations from the measurements in the chart.

5) How will I know if it will fit me?
Since everyone has a different body shape and type, there is no surefire way to know until you try on. Many of our designs are elasticized and able to fit a range of sizes, and the finishing on many of the garments are made for easy adjustments. In the words of Tim Gunn "Make it work!"


SHIPPING, RETURNS & EXCHANGES

1) Where do you ship to? 
  • We ship to all US states. For orders out of the US, please contact us before placing your order as we may not be able to ship to your country.

2) What is your return policy?
We will accept returns under the following conditions: 
  • We sent wrong item, sent a defective item, or other special circumstances at our discretion.

Return must be initiated and sent to our mailing address below, within 2 days of delivery. We will accept returns on unworn, unwashed items in their original condition, with a postmarked return date within 2 days of delivery. So if your item is delivered on Friday the 5th, we will consider a return if the return is initiated and the package is postmarked by Sunday the 7th. All tags must be attached. You will receive a refund minus a 10% restocking fee. Please note we may either accept or refuse return requests at our discretion, in which case the item will be returned to you. Please contact us before you return any items.

3) What is your exchange policy?
At the moment, we currently do not accept online exchanges so please shop with care! However, under special circumstances we might be able to work something out. E-mail us about your item.

We will try our best to work with you and will appreciate your understanding and cooperation.
*Please note: These policies can be changed at any time at our discretion, including on a case-by-case basis. 

Our Mailing Address
NYANGA creations
P.O. Box 11741
St. Paul, MN 55111